Privacy Policy

About This Privacy Policy

This Privacy Policy applies to information collected through the SolvantPrints website, contact forms, checkout process, newsletter forms, customer care messages, order communication, and other website features.

By using the SolvantPrints website, you agree to the collection and use of information as described in this Privacy Policy.

SolvantPrints is an independent online seller of Home Printers, Office Printers, LaserJet Printers, toner, ink, cartridges, paper, Print Heads, and related Printer Supplies. This Privacy Policy applies only to SolvantPrints and does not apply to websites, websites, tools, or policies of printer manufacturers, payment providers, shipping carriers, analytics providers, advertising platforms, or other third-party tools.

Information We May Collect

SolvantPrints may collect information that customers provide directly, information generated during website use, and information required for order processing, delivery, customer care, and website improvement.

Information You Provide Directly

We may collect information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order number
• Product name
• Printer brand and model number
• Cartridge, ink, or toner code
• Message details submitted through forms
• Return, refund, or seller warranty request details
• Product photos or question details shared for review
• Newsletter subscription details

Order and Checkout Information

When you place an order, we may collect information required to process the order, confirm payment, arrange delivery, provide tracking, handle returns, and manage warranty care.

This may include customer contact details, shipping information, billing information, product details, order value, transaction reference, and order status.

Website Usage Information

When you visit our website, we may collect basic and usage information such as:

• Device type
• Browser type
• IP address
• Pages visited
• Time spent on pages
• Referring website or source
• General location based on data
• Cookie preferences
• Website interaction and performance data

This information allows us to operate the website, understand user experience, improve page performance, and measure website activity.

How We Use Customer Information

SolvantPrints uses collected information for website operation, order processing, customer communication, product questions, and business improvement.

We may use customer information to:

• Process and manage orders
• Confirm payment and order details
• Arrange shipping and delivery
• Send tracking and order updates
• Respond to product questions
• Review available compatibility details with customers
• Handle return and refund requests
• Review seller warranty requests
• Improve website content and user experience
• Prevent fraud, misuse, or unconnected activity
• Maintain website security
• Send product updates or promotional emails when customers subscribe
• Measure advertising and website performance
• Comply with applicable business, tax, accounting, and legal requirements

Product Compatibility Information

When customers contact SolvantPrints for compatibility questions, we may ask for details such as printer model number, cartridge number, toner code, product name, printer series, region requirement, or product page information.

This information is used only to review available product compatibility details before purchase or to review an existing order.

Customers should always review the final product page details before placing an order.

Cookies and Similar Technologies

SolvantPrints uses essential cookies to run the website and optional cookies to improve analytics, advertising measurement, and user experience.

Essential Cookies

Essential cookies review the website function properly. These may care features such as shopping cart activity, checkout operation, security, session management, and cookie preference storage.

Optional Cookies

Optional cookies may be used for analytics, advertising measurement, performance tracking, and improving customer experience.

Customers can accept or reject non-essential cookies through the cookie banner where available.

Cookie Banner Text

We use essential cookies to run this website and optional cookies to improve analytics, advertising measurement, and user experience. You can accept or reject non-essential cookies. Read our Privacy Policy for more details.

Buttons:

• Accept Cookies
• Reject Non-Essential Cookies
• Privacy Policy

Analytics and Advertising Measurement

SolvantPrints may use analytics and advertising measurement tools to understand website traffic, improve website performance, measure marketing activity, and improve customer experience.

These tools may collect data such as page visits, browser information, device type, general location, referral source, and interaction data.

Advertising measurement tools may review us understand whether advertisements are relevant and how visitors interact with our website after clicking an ad.

Customers can manage non-essential cookie preferences through the cookie banner where available.

Payment Information

Payments may be processed through secure third-party payment providers. SolvantPrints does not store full payment card details on its website unless specifically careed by a secure payment provider and permitted under applicable payment security rules.

Payment providers may collect and process payment-related information according to their own privacy policies and security practices.

Customers should review the payment provider’s terms and privacy information during checkout where available.

Shipping and Delivery Information

To deliver orders, SolvantPrints may share required shipping details with shipping carriers, logistics providers, customs authorities, or delivery partners.

This may include customer name, shipping address, phone number, email address, order details, product information, tracking details, and customs-related information where required.

International customers are responsible for import duties, customs charges, local taxes, and any additional fees charged by the destination country or carrier.

Contact Forms and Customer Care

When customers contact SolvantPrints, we may collect the information submitted through the contact form or email.

This may include name, email address, order number, product name, printer model number, request reason, message details, product photos, and any other information provided by the customer.

We use this information to respond to customer questions, review product details, assist with orders, handle returns, and provide warranty care for eligible products sold through SolvantPrints.

Newsletter and Marketing Emails

Customers may choose to subscribe to product updates, printing supply offers, and promotional emails from SolvantPrints.

If you subscribe, we may use your email address to send updates about products, offers, website news, and related printing supply information.

Customers can unsubscribe from marketing emails at any time by using the unsubscribe option in the email or by contacting SolvantPrints.

How We Share Information

SolvantPrints does not sell customer personal information.

We may share customer information only when needed for business operations, order processing, delivery, customer care, website operation, security, advertising measurement, or legal requirements.

Information may be shared with:

• Payment providers
• Shipping carriers and delivery partners
• Website hosting providers
• Email and communication providers
• Analytics and advertising measurement providers
• Fraud prevention and security tools
• Tax, accounting, legal, or compliance providers
• Customs authorities or government authorities where required

Third-party providers are expected to use customer information only for the work they perform to SolvantPrints or as permitted by their own terms and applicable law.

Data Security

SolvantPrints uses reasonable security measures to protect customer information from unconnected access, misuse, loss, alteration, or disclosure.

However, no website, online tool, or electronic transmission method can be guaranteed to be completely secure. Customers should use strong passwords where accounts are available and avoid sharing sensitive information through unsecured channels.

How Long We Keep Information

SolvantPrints keeps customer information for as long as needed to process orders, handle returns, manage warranty requests, respond to customer questions, maintain business records, prevent fraud, resolve disputes, and comply with applicable legal, tax, accounting, or operational requirements.

When information is no longer needed, we may delete, anonymize, or securely retain it as required for business or legal purposes.

Customer Privacy Choices

Customers may contact SolvantPrints to request review with privacy questions.

Depending on applicable laws and location, customers may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent for optional marketing emails
• Manage cookie preferences where available
• Ask questions about how information is used

To make a privacy-related request, contact us at info@solvantprints.com.

We may need to verify your identity before responding to certain privacy requests.

Third-Party Links

The SolvantPrints website may include links to third-party websites, payment providers, shipping carriers, product resources, or external tools.

SolvantPrints is not responsible for the privacy practices, content, terms, or security of third-party websites. Customers should review the privacy policies of third-party websites before providing personal information.

Children’s Privacy

The SolvantPrints website is intended for general e-commerce use and is not directed toward children.

We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information to SolvantPrints, they can contact us at info@solvantprints.com so we can review the request.

International Customers

SolvantPrints ships to careed international destinations. If you access the website or place an order from outside the country where our business operations, providers, or systems are located, your information may be processed in locations where our website, providers, payment providers, shipping partners, or business systems operate.

By using the website or placing an order, you understand that your information may be processed as required to complete your purchase, deliver your order, provide care, and operate the website.

Independent Seller and Brand Notice

SolvantPrints is an independent online seller of Home Printers, Office Printers, LaserJet Printers, toner, ink, cartridges, paper, Print Heads, and related Printer Supplies.

Brand names such as HP, Canon, Brother, Epson, and other manufacturer names are used only to identify product compatibility, product category, or printer model reference.

SolvantPrints is independently owned and operated. It is separate from HP, Canon, Brother, Epson, and other printer manufacturers unless a specific product page clearly states otherwise.

SolvantPrints only responds to questions about products and orders placed through our website. Questions about manufacturer accounts, manufacturer software, or brand-owned programs should be directed to the relevant manufacturer.

Changes to This Privacy Policy

SolvantPrints may update this Privacy Policy from time to time to reflect website updates, business changes, provider changes, legal requirements, or operational needs.

The updated Privacy Policy will be posted on this page with the latest update date. Customers should review this page periodically for any changes.

Contact SolvantPrints

For privacy questions, customer information requests, order care, product questions, or website-related concerns, contact SolvantPrints by email.

Please include your name, email address, order number if applicable, and a clear description of your request.