Learn how return requests, refund reviews, eligibility checks, and approved refunds are handled at SolvantPrints.
SolvantPrints aims to provide clear and fair return information for printers, toner, ink, cartridges, paper, print heads, and related printer supplies. This policy explains the return request window, eligibility conditions, non-returnable situations, refund timelines, and customer responsibilities.
Customers can submit a return request within 14 days of delivery.
Return requests submitted after 14 days from the delivery date may not be eligible for review unless required by applicable law.
To start a return request, customers must contact SolvantPrints with their order number, product name, delivery date, reason for return, and relevant photos where relevant.
To qualify for a return, the item must be unused, undamaged, and returned with the original packaging, included items, invoice, manuals, and order details.
Returned products must be in the same condition in which they were delivered. The product, packaging, included items, labels, manuals, and included materials should not be damaged, missing, altered, or misused.
SolvantPrints reviews each return request after receiving the returned item and confirms whether it meets the return conditions.
A return request may not be approved if the item has been damaged, used incorrectly, used in a way not matching product instructions, modified, or returned with missing parts.
The following situations are not eligible for return:
Customers are responsible for checking printer model number, cartridge number, toner code, region requirements, product condition, specifications, and compatibility details before placing an order.
SolvantPrints is not responsible for compatibility issues caused by selecting the wrong printer model, cartridge number, region code, product version, or product type.
If you are unsure before ordering, contact us with your printer model number, cartridge number if applicable, and the product you are interested in. Our team can provide available compatibility details before purchase.
Product images are for representation only. Packaging, labels, included included items, color shade, and visual appearance may vary based on supplier availability, manufacturing batch, or product version.
The delivered product will match the listing description, compatibility information, and product condition shown on the product page.
A return request will not be approved only because of minor visual differences in packaging, label design, or product appearance when the delivered product matches the listing description and compatibility information.
To request a return, please contact SolvantPrints by email and include complete order details.
Email SolvantPrints at info@solvantprints.com with your order number, product name, delivery date, reason for return, and clear product photos where relevant.
Our team reviews the return request and may ask for additional photos, product details, printer model information, or packaging details.
If the request is eligible for further review, SolvantPrints will provide return instructions. Customers should not send products back without receiving return instructions.
Return the product with original packaging, included items, invoice, manuals, labels, and order details. The product must be packed safely to avoid damage during return shipping.
After the returned item is received, our team reviews the product and confirms whether it meets the return conditions.
If the return is approved after inspection, the eligible refund is processed according to this policy.
Approved refunds are issued within 5–10 business days after approval.
The final posting time depends on the customer’s bank, card issuer, payment provider, or wallet provider. SolvantPrints does not control the final posting time after the refund has been issued from our side.
If a refund has been approved and issued but has not appeared in your account, please check with your bank, card issuer, payment provider, or wallet provider.
Shipping charges, import duties, customs fees, and payment processing charges are non-refundable unless required by applicable law or unless the error was caused by SolvantPrints.
Destination-based charges such as import duties, customs fees, local taxes, carrier fees, and similar charges are controlled by the destination country, customs authority, payment provider, or shipping carrier.
Return shipping cost may be the customer’s responsibility unless the return is caused by an error from SolvantPrints or unless required by applicable law.
If the return is due to incorrect product selection, incompatible product selection, change of mind, incomplete customer information, or customer-provided address error, return shipping charges may be the customer’s responsibility.
Returned products must be packed securely. SolvantPrints is not responsible for damage caused during return shipping due to poor packaging by the customer.
If you receive a damaged package, missing item, or incorrect product, contact SolvantPrints as soon as possible with complete details.
Please include:
After reviewing the returned product or issue details, SolvantPrints may provide an eligible replacement, store credit, replacement, store credit, or refund option, or refund based on product availability, product condition, issue type, and policy eligibility.
If a replacement product is unavailable, SolvantPrints may provide another eligible resolution after review.
Customers can contact SolvantPrints as soon as possible to request order cancellation.
Cancellation requests can only be reviewed before the order has been processed, packed, or dispatched. Once an order has been dispatched, the customer may need to follow the return process after delivery.
If a cancellation is approved before dispatch, the eligible refund will be issued to the original payment method.
For return or refund questions, contact us with your order number, product name, delivery date, and reason for request.
Email: info@solvantprints.com
SolvantPrints is an independent online seller of printers, toner, ink, cartridges, paper, print heads, and related printer supplies.
Brand names such as HP, Canon, Brother, Epson, and other manufacturer names are used only for product identification, product category, compatibility, or printer model reference.
SolvantPrints is an independent seller and is separate from HP, Canon, Brother, Epson, and other printer manufacturers unless a specific product page clearly states otherwise.
Last updated: 03 June 2026Customers can submit a return request within 14 days of delivery. Approved refunds are issued within 5–10 business days after approval. Return eligibility depends on product condition, packaging, included items, order details, and policy requirements.
Email: info@solvantprints.com