Warranty Policy

The SolvantPrints seller warranty covers product defects that affect normal use of the item.

Eligible warranty issues may include:

• Product defects affecting normal function
• Manufacturing-related functional defects
• Product faults present under normal use
• Eligible issues found during normal product operation
• Covered defects verified through our review process

Warranty coverage depends on product type, issue details, product condition, usage history, and verification results.

This Warranty Policy applies to eligible products sold through SolvantPrints, including:

• Printers
• Ink products
• Toner products
• Cartridges
• Print heads and printer supplies
• Paper and related printing supplies
• Other eligible printer-related products sold on our website

Some products may have different warranty terms depending on product type, supplier terms, product condition, or specific listing details. Customers should always review the warranty information shown on the product page before ordering.

The warranty does not cover damage or issues caused by customer misuse, incorrect product handling, incompatible use, improper handling, or external factors.

The following are not covered:

• Damage caused by misuse or improper handling
• Damage caused by incorrect product handling
• Accidental damage
• Liquid or water damage
• Power-related damage or voltage issues
• Improper storage or exposure to unsuitable conditions
• Normal wear and tear
• Unapproved modification, opening, or alteration of the product
• Use with an incompatible printer model
• Use with an incompatible cartridge, toner, paper type, or included item
• Issues caused by wrong product selection
• Damage caused after delivery due to customer handling
• Damage caused during return shipping due to poor packaging
• Missing included items, packaging, manuals, or labels after customer use
• Cosmetic differences that do not affect normal product use

Customers are responsible for checking printer model number, cartridge number, toner code, product type, region requirements, voltage requirements, and compatibility details before placing an order.

SolvantPrints is not responsible for warranty claims caused by using a product with an incompatible printer model, cartridge, toner, paper type, included item, voltage requirement, or region requirement.

Before ordering, customers should carefully review:

• Printer brand and exact model number
• Printer series or product family
• Cartridge number, ink code, or toner code
• Product condition
• Included items
• Voltage and network feature details for printers
• Region or compatibility requirements where applicable

If you are unsure, contact SolvantPrints before placing an order with your printer model number and the product you are interested in.

To allow us to review your warranty request, please include:

• Order number
• Product name
• Delivery date
• Printer brand and model number
• Cartridge, ink, or toner code, if applicable
• Clear description of the issue
• Clear product photos
• Photos of product labels, packaging, and included items
• Product handling or usage details, if relevant
• Any error message or issue details shown by the printer, if applicable

Providing complete information allows our team review the issue more accurately.

After verification, SolvantPrints may provide one of the following eligible resolutions:

• Replacement
• Eligible resolution
• Store credit
• Refund
• Other eligible outcome based on product availability and issue type

The final resolution depends on product availability, issue verification, product condition, warranty eligibility, and applicable policy terms.

If the same product is unavailable, SolvantPrints may offer another eligible resolution after review.

Product images are for representation only. Packaging, labels, included items, color shade, and visual appearance may vary based on supplier availability, manufacturing batch, or product version.

Minor packaging, label, color, or appearance differences are not treated as warranty defects if the delivered product matches the listing description, compatibility information, and product condition shown on the product page.

If a product must be returned for warranty inspection, customers should follow the return instructions provided by SolvantPrints.

Returned products must be packed securely with required packaging, included items, invoice, manuals, labels, and order details where applicable.

SolvantPrints is not responsible for damage caused during return shipping due to poor packaging by the customer.

Return shipping costs may depend on the issue type, verification result, product condition, and applicable policy terms.

Warranty approval is not automatic. Every warranty request is reviewed based on submitted details, product condition, issue type, compatibility information, usage details, and verification results.

SolvantPrints may decline warranty requests if the product issue is caused by misuse, incorrect product handling, incompatible use, accidental damage, liquid damage, power issues, unapproved modification, normal wear, missing returned components, or any condition excluded by this policy.

SolvantPrints provides a 30-day seller warranty from the date of delivery unless a different warranty period is clearly stated on the product page. Warranty coverage applies only to eligible product defects that affect normal use and are verified under this policy.